Frequently Asked Questions
What is concierge medicine?
Concierge medicine is a personalized healthcare model where patients pay a membership fee for direct access to a physician, longer appointment times, same-day/next-day availability, and comprehensive care—often including home visits. Unlike traditional insurance-based practices, concierge medicine focuses on quality over quantity.
Do you have access to specialists?
Yes! We have access to specialists all around the area. We are not associated with a large medical system like Baptist, so we can refer to all specialists! If needed, we can get you to see the specialist you need quickly. Dr. Mikals will personally call the specialist to make sure they are aware of your medical situation.
Do you take health insurance?
No, we do not accept health insurance. We operate on a direct-pay mode, which allows us to spend more time with patients, reduce administrative burdens, and provide highly personalized care without insurance restrictions. Insurance does not cover home visits in almost all situations. Medicare is able to cover home visits if a patient needs an ambulance transport to get to the clinic because they require a stretcher.
Do I still need health insurance?
Yes, it is very important you still have health insurance. Health insurance is still necessary to cover certain medications, imaging studies, specialty doctor visits, Emergency Department visits, and hospitalizations.
Is there a fee for this service?
There is an monthly or annual membership fee, which you pay on enrollment. Annual membership is discounted. Please schedule a meeting with Dr. Mikals to find out more about pricing. Sign-up now
Are there additional charges after my membership fee?
Certain laboratory tests will be billed to your insurance, or you can pay a discounted rate. Cosmetic procedures like botox will be an additional charge at member pricing. We do not bill your insurance. This allows Dr. Mikals to spend more time with patients.
Does insurance cover my membership fee?
Insurance does not cover your membership fee. Due to current federal regulations, you cannot use your Health Savings Account either. Currently, Congress is considering expanding the law to include this provision in the future.
How do I schedule an appointment?
You can use the online portal or call Dr. Mikals at 904-925-1951.
What age patients do you see?
Dr. Kyle Mikals (Internal Medicine) can see patients 17 years or older. Dr. Samantha Mikals (ENT) can see patients of all ages.