Jacksonville Concierge Medicine LLC
Effective Date: January 17, 2026
Introduction
Jacksonville Concierge Medicine LLC (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting your personal information. This Website Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at myjaxconcierge.com (the “Website”) or interact with us through our digital services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.
Note: This Website Privacy Policy is separate from our Patient Privacy Policy (Notice of Privacy Practices), which governs how we handle protected health information under HIPAA.
Information We Collect
Personal Information You Provide: We may collect personal information that you voluntarily provide when you fill out contact forms, request information about our services, subscribe to our newsletter, or otherwise communicate with us. This may include your name, email address, phone number, mailing address, and any other information you choose to provide.
Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We may use cookies, web beacons, and similar tracking technologies to collect this information.
Mobile Device Information: If you access our Website from a mobile device, we may collect information about your mobile device, including the device type, operating system, and unique device identifiers.
SMS/Text Messaging Privacy
We take your privacy seriously when it comes to text message communications. If you opt in to receive SMS or text messages from Jacksonville Concierge Medicine LLC, the following applies:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile phone number, SMS opt-in status, and consent to receive text messages are used solely for the purpose of communicating with you about your healthcare, appointment reminders, and our services. We do not sell, rent, lease, or otherwise share your mobile opt-in data or consent information with any third parties for their marketing purposes.
For more information about our text messaging practices, please see our SMS Terms of Use.
How We Use Your Information
We may use the information we collect for various purposes, including to: respond to your inquiries and fulfill your requests; send you information about our services and practice; send you administrative information, such as updates to our terms, conditions, and policies; personalize your experience on our Website; analyze usage trends and improve our Website and services; protect the security and integrity of our Website; comply with legal obligations; and for other purposes with your consent.
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, email delivery, and analytics. These providers are contractually obligated to use your information only to provide services to us and to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for other purposes with your express consent.
Important: As stated above, your SMS/text message opt-in data and consent will never be shared with third parties for marketing or promotional purposes.
Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our Website and your experience. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Website may not function properly.
Third-Party Links
Our Website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Opt-Out of Marketing Communications: You may opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails. You may opt out of receiving text messages by replying STOP to any message.
Access and Correction: You may request access to or correction of your personal information by contacting us using the information below.
Do Not Track: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want your online activities tracked. Our Website does not currently respond to Do Not Track signals.
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Jacksonville Concierge Medicine LLC
5011 Gate Parkway Bldg 100 Suite 100 PMB 1064
Jacksonville, FL 32256
Phone: 904-925-8540
Email: membership@myjaxconcierge.com